[Hero video · full-bleed]
[Eyebrow · who this is for]
[Hero headline part one.] [Part two in blue.]
[Subheading, one or two sentences. Plain-spoken, data-led, around twenty-five words.]
APAC's most awarded data and loyalty agency
ISO
27001
27001
ISO 27001
Information security certified
01 · Thought leadership
Research and guides, free to download.
Report
The Unspoken Customer: 2023 Customer Value Analysis
Download The Unspoken Customer: 2023 Customer Value Analysis
Guide
How to Grow Your Business by Influencing Customer Behaviour
Download How to Grow Your Business by Influencing Customer Behaviour 0:00 / 1:14
02 · Why Customology
Specialists in customer
lifecycle management.
Customology are specialists in customer lifecycle management. We create customers for life, helping brands grow by understanding their customers and keep them coming back. [Intro paragraph continues to around sixty words in the new data-led voice.]
- Transforming transactions into unique customers
- Identifying customer growth opportunities
- Activating the path to re-purchase
- Influencing the right customer behaviours
[Team or office photo · real people]
Client story
"Customology has helped us understand what the ideal customer for life looks like. They've helped Youfoodz build a customer communications system which ensures we're sending the right messages to the right customers, at the right time."
CEO, Youfoodz 
Client story
"With Customology we now have a best-in-market program which is driving customers into stores and keeping our franchisees engaged."
Head of Retail Marketing, Bridgestone Australia 
Client story
"By working with Customology, we've taken control of the customer lifecycle, creating a path to repurchase that continues the conversation with customers, in a relevant way that ultimately influences repeat treatment behaviour, taking the pressure off operations and builds sustainable growth."
Head of Marketing, Laser Clinics Australia eBook
Download A 10 Minute Customer Growth Game Plan — [one-line description of the download].
03 · What we do
[Section headline,
second phrase in blue.]
- 01
Insight
By analysing and segmenting customer and transactional data, we provide actionable insights into customer behaviours, traits and value – enabling highly targeted campaigns to the customers who drive growth.
- 02
Strategy
Using design thinking combined with data and decision science, we analyse your customer value model and identify how to improve lifecycle management and the path to re-purchase.
- 03
Activate
From creative and development through to managing and executing customer growth and retention programs, including marketing automation, customer experience and support.
- 04
Improve
Working collaboratively as part of your team, we provide ongoing insights, metrics, reports, performance and success tracking to maximise value for you and your customers.
[Future visual · to be supplied] diagram-style component reserved, see design system
04 · Client stories
Happy customers, in their words.
"Customology has helped us understand what the ideal customer for life looks like."
"With Customology we now have a best-in-market program which is driving customers into stores and keeping our franchisees engaged."
"By working with Customology, we've taken control of the customer lifecycle."
"By turning our transactional data into a single view of the customer, Customology has revealed key behavioural insights and significant commercial opportunities."
"Our integration into Customer.AI has been a huge time-saver for us. We've gained access to insight we never thought we'd ever be able to access."
"Customology resolved our business needs and improved our customers' experience through their custom blend of insight, innovation, and intelligent solutions."
05 · Our clients
From retail to wholesale, charities to higher education.
From retail to wholesale, financial services to hospitality, charities to higher education, we specialise in helping business create customers for life.
[Customer.AI product screenshot · anonymised data]
06 · The platform · Customer.AI
[Platform headline,
second phrase in blue.]
We are platform partners, integrating with all of your existing systems and software – ensuring a quick to market approach or helping you transition to fit-for-purpose technology. [Intro continues to around fifty words.]
- Customer.AI CDP
- Vector
- iCentral
- Customer Insights
- Member Loyalty Engine
- Rewards Engine
- Broadcast & Retargeting
Client story
"Customology has helped us understand what the ideal customer for life looks like. They've helped Youfoodz build a customer communications system which ensures we're sending the right messages to the right customers, at the right time."
CEO, Youfoodz Client story
"With Customology we now have a best-in-market program which is driving customers into stores and keeping our franchisees engaged."
Head of Retail Marketing, Bridgestone Australia Client story
"By working with Customology, we've taken control of the customer lifecycle, creating a path to repurchase that continues the conversation with customers, in a relevant way that ultimately influences repeat treatment behaviour, taking the pressure off operations and builds sustainable growth."
Head of Marketing, Laser Clinics Australia 07 · Technology partners
We partner with your existing platforms.
We partner with your existing platforms to enable real-time connectivity across your core business systems. Our Customer.AI provides functionality to connect and deliver data from different sources.
08 · Our Customologists
Data scientists, engineers, developers and strategists.
Our specialist team of data scientists, data engineers, developers, and marketing strategists provide a depth of expertise and work as an extension of your business – saving you valuable time and delivering a better return on investment.
01
Leadership
-
Mark
Founder & Strategist
-
Jai
CEO & Head of Strategy
-
Nuwanthie
Chief Operations Officer
-
Peta
Chief Customer Officer
02
Data Analytics
-
Ishant
Senior Data Analyst
-
Harsha
Data Analyst
-
Sai
Data Analyst
03
Data Engineering & Software Development
-
Jason
Senior Software Developer
-
Rob
Senior Software Developer
-
Ngawang
Data Engineer
-
Blake
Data Engineer
-
Waqaar
SysDevOps
04
Client Success
-
Ally
Client Success Manager
-
Selene
Campaign Manager
-
Bianca
Program Manager
05
Operations
-
Joana
Operations and Project Coordinator
[Key statement line, one phrase in blue.]
09 · Latest insights
Thinking, recently published.
Customer Communications: 5 prioritisations for effective QA and Testing
Case Study: Countrywide
Work smarter, not harder: Leveraging the customer data readily available to you
Subscribe for insights
[One line on what subscribers receive and how often.]
[Closing headline part one.] [Part two in blue.]
[One sentence that says what happens when you get in touch.]